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Customer service

We at the Habo Group attach great importance in having satisfied customers. Should you have any questions or if you experience any problems with your product from the Habo Group, please contact our customer service department via:

Sweden: selection@habo.com
Finland: selection.fi@habo.com
Norway: selection.no@habo.com
Denmark: selection.dk@habo.com

It is our aim to respond to all queries within 24 hours during weekdays and 48 hours during weekends/holidays.

Warranty

During the warranty period, the Habo Group undertakes to remedy all defects caused by manufacturing or material defects free of charge. According to the Swedish Consumer Sales Act, the applicable warranty period is dependent upon where the product is sold. The warranty does not cover wear and tear, and requires that the product to be handled with normal due care. The printed payment confirmation serves as your warrantee certificate; it is therefore important that you either save the e-mailed payment confirmation or that you print it out and keep it in a secure place.

 

PURCHASE & DELIVERY TERMS

Minimum order value: EUR 20.8 / NOK 196 / DKK 200

Delivery time

The ordinary delivery time is 3 business days. If a product is out of stock, or if it is in production, the delivery time may take longer. If the event of an extended delivery delay, you will always be able to cancel the purchase. In such case, contact customer service. The Habo Group makes reservation for prior sale (sold out products) and the right to correct any price errors.

Note! If the package is not picked up in time and is returned to us, the customer will be charged a fee of EUR 20.8 / NOK 196 / DKK 200 for return shipping and handling.

Order confirmation

Once we have received your order, we will send you an Order Confirmation via e-mail with the details about your order. (It is a good idea to save the Order Confirmation, so that you will have it readily available in the event you need to contact customer service.)

Payment methods

In cooperation with Klarna, we offer private individuals various payment alternatives: pay by invoice, instalment (slice up payments), credit/debit card payment or direct payment. Klarna Checkout presents the relevant information for you as soon as you are identified. What information you will need to provide in order to obtain verified identification may vary between different purchases and customers. Certain credit information is never taken directly in Klarna Checkout, but may be necessary, depending upon the payment option you have chosen. Credit reports obtained by Klarna will not affect your creditworthiness and can not be seen by others, such as banks, requesting credit reports about you. Once you have been identified, Klarna Checkout shows which payment options are available to you. Invoicing (pay later) is pre-chosen as the payment option, however you can of course freely choose one of the other alternative options, such as direct payment by bank transfer or card payment. Which particular options are offered may vary in each particular instance.

Management of Personal Data

Personal data is handled in accordance with applicable legislation, see our Privacy Policy. Klarna processes personal information primarily with the purpose of performing identification verification, customer analysis, credit checks, marketing and business development, including the transfer to specially selected partners or to non-EU/EEA countries. Your personal identification number is used as your customer number for customer management purposes. See Klarna’s Data Protection Policy for a more detailed description of Klarna’s processing of personal data.

For information about your payment, contact Klarna Customer Service via www.klarna.com/uk/customer-service/

Invoices to companies are sent by post or e-mail to the specified invoice address, and have payment terms 30 days net.

Right of cancellation

You have the right to return ordered undamaged and unused products. Notification of exercising this right is to be given as soon as possible, but no later than 14 days from the receipt of the goods. Notify our customer service department.

In order for your return to be processed as quickly and smoothly as possible, you will need to fill in the accompanying return form. The following information must be included: reason for the return of the order, order number, invoice number and item number of the products you wish to return. The returned items must be in unused and undamaged condition, and in their original packaging. A return shipping form is included with the delivery to customers. In the event of a return without an exchange/replacement, a fixed fee of EUR 8.2 / NOK 77 / DKK 61.

Address for returns within Sweden, Finland and Denmark:

Habo Gruppen AB
Flintrännegatan 25
211 24 Malmö
Sweden

Address for returns within Norway:

Habo Norge AS
Brøttemsveien 103
7093 TILLER
Norway

Shipping

We ship free of charge within Sweden and to Norway, Denmark and Finland. Goods are shipped from Sweden. Orders to non-EU countries may be subject to VAT, import duties and/or taxes that will be levied once your package reaches your country. The Habo Group sends your package according to Incoterms Delivered Duty Unpaid (DDU). This means that we do not responsible for VAT, customs duties and/or taxes on orders to countries outside the EU, and we cannot predict what specific charges that may be incurred. If you incur such additional costs, they must be paid in order for your package to clear customs. Please contact your local customs office for more information.

Transport

If the product is damaged or lost during transport, the Habo Group is responsible for payment. However, you must notify our customer service department within 14 days.

If the product is damaged or lost when the purchaser returns the product to us, the purchaser is responsible for payment. Therefore, be sure to pack the product properly in order to prevent damage during transport. Always save your shipping receipt.

Complaints/claims

If you receive a defective item or an incorrect item delivered, please contact customer service as soon as possible, but no later than within 14 days. Return the item in the same condition it was received in and we will ship out a new item to you within 1-2 weeks. The incorrectly delivered goods must be in unused and undamaged condition. Return the item together with the payment confirmation. Fill in the reason for the return on the enclosed return form.

Non picked up goods

Items not collected and returned to the Habo Group will be subject to a fee of EUR 20.8 / NOK 196 / DKK 200.

Applicable law

Any disputes that may arise in relation to these Terms & Conditions are to be settled in accordance with and the application of Swedish law.

The Habo Group follows the recommendations of the Swedish Consumer Agency. For details, refer to www.konsumentverket.se/languages/english-engelska/